As the market leader in the logistics sector, DHL Express is constantly working to increase customer satisfaction. In addition, we take our social responsibility very seriously. In the field of Quality Management and Environmental and Energy Management we meet the high requirements of ISO and are therefore ISO certified.
At DHL Express, we are constantly working to improve our services and increase customer satisfaction. This helps us to continuously improve our processes and contact with our customers, thereby preventing errors and inefficiencies. In order to be able to continuously improve, we use various resources that are derived from the methods of Lean and Six Sigma. In addition, we use a quality management system that meets high standards and is ISO 9001 certified.
Environmental and Energy Management
As the market leader in the logistics sector, DHL Express takes its social responsibility very seriously. Protection of the environment and in particular the climate are goals to which we can and want to make an important contribution. In order to further minimize the environmental impact caused by our business processes, we work according to certified environmental (ISO 14001) and energy (ISO 50001) management systems.