On Demand Delivery offers maximum customer satisfaction
Your customers can choose where and when DHL Express delivers their parcel – at a time and place that suits them best. With DHL On Demand Delivery (ODD), you offer recipients a range of convenient and flexible delivery options, making delivery as seamless as the online shopping experience.
What do consumers want?
- Maximum flexibility and convenience.
- Proactive SMS or email notifications with the expected delivery date.
- Flexible delivery options.
What does DHL Express offer?
- ODD gives your customers greater control over their delivery.
- ODD keeps customers informed every step of the way.
- Customers can choose when and where they receive their parcel.
The best of the online world
With On Demand Delivery (ODD), DHL Express meets the flexible needs of the e-commerce market. In just a few clicks, your customers choose where and when they want to receive their parcel. DHL Express is the only logistics provider offering this service on such a global scale.
On Demand Delivery is available in more than 45 languages across 150 countries, covering a large share of global trade and online retail activity.
ODD helps your webshop stand out from the competition, increase online conversion rates and enhance the customer experience.
Who can benefit from On Demand Delivery
ODD is designed for anyone working from home and wanting the flexibility to receive parcels at a time that suits them.
Keep Your Customers Happy with DHL On Demand Delivery!
Once your shipment has been handed over to DHL Express, your customer receives an SMS and/or email notification with information about the expected delivery date. The message includes a link to DHL On Demand Delivery (ODD), which is easily accessible from any smartphone, tablet or computer.
- With ODD, customers decide how, where and when their parcel is delivered.
- On the day of delivery, customers receive another SMS and/or email notification, so they know exactly when to expect their parcel. Unless they choose otherwise, we deliver to the original address.
- Via ODD, recipients can directly decide how, where and when the delivery takes place.
- On the day of delivery, the recipient will receive another message by SMS and/or e-mail so that he knows exactly when to expect the package. We will simply deliver to the original address without notice to the contrary.
On Demand Delivery options:
Collect from a DHL ServicePoint
Your customer can collect their shipment from a nearby DHL ServicePoint.
Change the delivery date
Your customer chooses the delivery date that suits them best.
Leave in a safe place
Authorize DHL for the parcel to be left without a signature in a safe place around the home, for example in a shed or under a carport.
Deliver to a neighbor
Authorize DHL to deliver the shipment to a neighbor, reception desk or security desk.
Deliver to another address
Authorize DHL to deliver the shipment to an alternative address, such as work, school, or a family member's home.
Vacation hold
Is your customer away on holiday? We can hold the parcel for up to 30 days and deliver it once they return. That means fewer returns