I was not at home

We visited your address, but unfortunately you were not home. We left a card in your mailbox, with which you can choose where and when you will receive your parcel.

Import duties and/or VAT

When i receive my parcel, I have to pay import duties and/or VAT


Are you expecting a package or have you missed our courier? Then download the DHL Express Mobile app and discover the many possibilities:

  • Follow your package closely
  • Change the delivery with On Demand Delivery
  • Set your delivery preferences once
  • Or pay the required import duties and VAT

All in one app, quick and easy!

On Demand Delivery

Can you not indicate your preference via the app? Then go to On Demand Delivery.