Received a package? Easy paperless returns

Step 1
Request your return QR code

No return label or printer at home? Then ask the sender where you want to return your order for a QR code.

Step 2
Prepare your return shipment

Remove any old labels and always use sturdy packaging. Take the QR code (on your phone) with you to the DHL ServicePoint.

Step 3
Drop off your package at a DHL ServicePoint

Ready to return your package? Go to a DHL ServicePoint. Show your QR code there and we'll take care of the rest!

Get your website ready using our checklist
Set up label-free returns for your website

Step 1
Enable Paperless Trade (PLT)

Activate the PLT option in MyDHL+; you'll find it under 'digital customs documents'.

Step 2
Do you already have an online returns portal?

Provide an online returns portal on your website or app.

Step 3
Does your portal work with DHL APIs?

Make sure your returns portal is compatible with DHL Express.

Step 4
Choose your return option: drop off or pick up

Return policy: Choose DHL ServicePoints or home collection

Step 5
Can you send return instructions?

Make sure your portal can send instructions to your customers.

QUESTIONS ABOUT THE LABEL FREE SETTINGS FOR YOUR WEBSITE OR APP?

With the DHL Plug-in and APIs, you can maximize your shipping process.
You'll benefit from extensive shipping options and smart automation – saving you time and effort.
Need help with installation? Our IT and ESS experts are ready to assist you with free advice. Please contact your account manager.