Can I send everything everywhere?
Faqs Help is at hand!
Whether you've missed a delivery, want to track your parcel, or just have a few questions about your shipment, we're there to help as soon as we can. We've also put together a list of FAQs that may just provide an answer to your question. If they don't, please get in touch with our contact center.
Shipping
Will Customs open my package?
How do I prevent Customs from blocking my package?
In the track & trace I see that my package is 'on hold' at Customs. What should I do?
Are there any additional costs for me as a sender?
Ontvangen
How can I change my delivery?
Why do I need to pay VAT & import duties?
Traceren van zendingen
The status of the Track and Trace is unclear to me. What can I do?
Receiving
Who has to pay?
I receive a gift from friends or family from abroad. Do I have to pay something?
My goods are second-hand, do I also have to pay import duties?