Faqs Help is at hand!

Whether you've missed a delivery, want to track your parcel, or just have a few questions about your shipment, we're there to help as soon as we can. We've also put together a list of FAQs that may just provide an answer to your question. If they don't, please get in touch with our contact center.


Can I send everything everywhere?

Will Customs open my package?

How do I prevent Customs from blocking my package?

In the track & trace I see that my package is 'on hold' at Customs. What should I do?

Are there any additional costs for me as a sender?


Who has to pay?

I receive a gift from friends or family from abroad. Do I have to pay something?

My goods are second-hand, do I also have to pay import duties?