Shipping

We're always close by, no matter where you are. Check the addresses and opening hours of our DHL Express ServicePoints. Drop off or pick up shipments with ease—we'll handle the rest.

Find a DHL Express ServicePoint

Returning a shipment with DHL Express is very simple. You have two options for your return: drop it off at a DHL Express ServicePoint or schedule a pick-up with our courier. Just choose the option that works best for you!

Return your shipment

Want to schedule a pickup for your shipment from your home? You can do this even without a DHL account. In just 5 easy steps, you can arrange a shipment online that will reach its destination swiftly. If your shipment requires customs clearance, our online tool will guide you through the process seamlessly.

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In principle, you only pay the transport costs and any surcharges and services. The customs costs (import duties and VAT) are usually for the recipient.

Read more about receiving

Sometimes Customs needs additional information. It is very important that you fully state the details of you as the sender and of the recipient. If Customs has any questions, they can contact you quickly. In the case of gifts, the consignment must also always contain a so-called 'pro forma invoice'. View more information about Customs documents.

Customs carries out regular checks. It is important that you always ensure good, sturdy packaging. This way, customs can also close the package properly after checking.

View our packaging tips

That depends on the country. For example, you are not allowed to send alcohol to some countries. There are also items that DHL cannot or may not transport, such as weapons, loose lithium batteries, perfume and flammable substances. 

Check the full list here

Free trade applies within the European Union, in principle you do not have to deal with Customs there. This does apply if you ship to destinations outside Europe.

If your shipment has not been delivered at the agreed time, you can contact our Customer Service for a possible refund. This money-back guarantee only applies to DHL EXPRESS 9:00 and 12:00 (Export and Import).

What is volumetric weight?
The volumetric weight of a shipment is a calculation that indicates the density of a package. A less compact item usually takes up more space compared to its actual weight. The costs of a shipment are influenced, among other things, by the amount of space the shipment takes up in an aircraft.

Your shipment is weighed in two ways; the actual weight and the volumetric weight. The rate of your shipment depends on the weight in kilograms or volume in cubic meters. Are you sending a large 'lightweight' shipment? Then we calculate with the volumetric weight. After you have calculated the volumetric weight, compare it with the weight in kilograms. The higher of the two counts as the weight of your shipment.

How do you calculate the volumetric weight of your express shipment?
The volumetric weight can be calculated according to this formula: length x width x height / 5000.
DHL Express uses the following volume key: 1m³ = 200 kg.

Calculation example:
You have to send a shipment of 20 kg with the dimensions 75 cm (L) by 40 cm (W) by 40 cm (H).

The calculation is then as follows:

The volumetric weight in this case is higher than the actual weight of the shipment, so the rate is based on 24 kg.