Contact FAQ

How can I become a customer

When in possesion of a Chamber of Commerce number both business and private individuals can become a DHL Express customer Request your account number immediately.

How can I give a compliment or file a complaint

Do you have a complaint or a compliment? Go straight to the top and tell Kees de Lange (Managing Director DHL Express the Netherlands).

How do I make a new/different delivery appointment?

View our delivery options and indicate your preference via On Demand Delivery - Even if we missed you:

Pick up at a DHL ServicePoint
Deliver at neighbors, reception or security
Plan a new delivery moment

If you have any questions about a new/different pick-up appointment, view this FAQ.

How can I reach the finance department

Questions about your invoice? Contact our financial department on 088 – 0552 000 and choose the option “questions about your invoice” or contact us via the contact form (select 'my invoice').

How can I reach customer service?

Contact our customer service by an online form, phone or ask a question to our chatbot. Are you a DHL Express customer? Then you can also contact your contact person.

How do I file a claim?

Shipment damaged or lost

Was your shipment delivered damaged, or was it not delivered to the recipient? Please contact our Customer Service in writing within 30 days from the date DHL accepted the shipment.”
We will then investigate what has happened. After investigation we will let you know whether you can file a claim. You can easily file your claim online.
Damage to property such as a car or garden fence

Every day, thousands of DHL couriers set out on the road with a vehicle full of shipments. Sometimes, things go wrong. If the damage is not related to a shipment, but rather to for example, a car, garden fence or other property, you can report this using the damage report form.