Request to cancel a shipment

DHL Express Request to cancel a shipment

You can use this form to submit a request to cancel a shipment. Do you have another question? Please contact our Customer Service via our contact page.

To ensure your request is processed quickly, please complete all the fields below and attach the requested documents.

Requester’s name

Shipment number

If your DHL shipment number is longer or shorter than 10 digits, please contact DHL eCommerce Klantenservice.

Phone number

Email address

IBAN (International Bank Account Number)

Full name of account holder

Street name and house number

Postal code

City

DHL – Proof of Payment

Choose a file

Upload the payment confirmation you received from DHL after completing your shipment order.

One file only. 10 MB limit. Allowed types: doc, docx, pdf, jpg, jpeg, png.

Proof of payment

Choose a file

Upload a bank statement or other proof of payment showing that the payment to DHL has been made.

One file only. 10 MB limit. Allowed types: doc, docx, pdf, jpg, jpeg, png.