Faqs Help is at hand!

DHL requires your authorization to declare your shipment to Customs. The Customs POA has been updated, which is why we need a new signature from you. You can do this quickly and easily online.

This power of attorney covers all your shipments that need to go through Customs. You only need to sign it once.

No, this is not necessary. The shipment is cleared by a third party (T1 shipment or via Remote Clearance). 

Without your Customs POA, your shipment will be temporarily placed ‘on hold.’ This means Customs cannot clear your shipment, and we cannot deliver it. Only with your Customs POA are we allowed to process and deliver your shipment.

A Power of Attorney (POA) is only valid if it is signed by an authorized signatory. We can only verify this with the help of an proof of registration from the Chamber of Commerce.

Not from the Dutch Chamber of Commerce (KvK), but from the official registration authority in your country. For example, the German Handelskammer or the UK Companies House.

No, this is not necessary. The shipment is cleared by a third party.

Yes, if that person is authorized by someone who is an authorized signatory on behalf of the company. This authorized person must be listed as such on the Chamber of Commerce (KvK) proof of registration. You should send this authorization along with the Chamber of Commerce (KvK) proof of registration and the signed POA.