When sending a shipment to a country outside the European Union, you must include a pro forma or commercial customs invoice. Customs will clear your shipment based on that document. More information about customs matters can be found on our website in the Knowledge Base. There you will also find an example of a customs invoice in the Customs brochure. If you want to create a customs invoice quickly and easily, we will be happy to help you with our DHL Invoice Generator. For further questions, you can always contact our Customer Service on 088 - 0552 000.