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Shipment damaged or lost
Was your shipment delivered damaged, or was it not delivered to the recipient? Please contact our Customer Service in writing within 30 days from the date DHL accepted the shipment.”
We will then investigate what has happened. After investigation we will let you know whether you can file a claim. You can easily file your claim online. -
Damage to property such as a car or garden fence
Every day, thousands of DHL couriers set out on the road with a vehicle full of shipments. Sometimes, things go wrong. If the damage is not related to a shipment, but rather to for example, a car, garden fence or other property, you can report this using the damage report form.