Returns
Do it yourself
Returning a package with DHL Express is very easy. Drop it off at a DHL ServicePoint or book a pick-up for our courier. You simply choose what suits you best!
Returns
How do I do that?
How do I package my return shipment?
- Place the item in its original or other suitable packaging.
- Close the package.
- Stick the enclosed return label on the return packaging.
- Remove any old labels or make them unreadable.
- If you don't already have a return label, please check the return procedure of the sender. Here you will find information on how to create the return label.
How do I send my return shipment?
Sending a return is very easy. You can drop off your return shipment at a ServicePoint or opt for a pick-up by our courier. If you choose a ServicePoint, you decide where and when you deliver the return. First choose 'send shipment', then all ServicePoints in your area will appear and choose the nearest ServicePoint. With a pick-up, one of our couriers will collect your return shipment from you.
PAPERLESS RETURNS
Less printing. More convenience.
Easily drop off your return shipment at a DHL ServicePoint with just a QR code.
Not only is it convenient, it's also the most environmentally friendly option.
Step 1
Request your return QR code
No return label or printer at home? Then ask the sender where you want to return your order for a QR code.
STEP 2
Prepare your return shipment
Remove any old labels and always use sturdy packaging. Take the QR code (on your phone) with you to the DHL ServicePoint.
STEP 3
Drop off your package at a DHL ServicePoint
Is your package ready to be returned? Then go to a DHL ServicePoint. Show your QR code there and we'll take care of the rest!
Returns
You have a choice
Deliver your return to a ServicePoint
✔ Always a service point close by
✔ Decide for yourself when you deliver your return
✔ Arranged quickly and easily
Return pick-up by courier
✔ Schedule an appointment
✔ Pick up on location
✔ Express service