Returning a package with DHL Express is very easy. You can either drop it off at a DHL ServicePoint or schedule a pickup for our courier.

You simply choose what most convenient is for you!

Return instructions

How do I prepare my return shipment?

  1. Place your shipment in the original package or other suitable packaging.
  2. Seal the package.
  3. Attach the return label to the return package.
  4. Make sure that any old labels are removed or no longer legible.
  5. If you do not yet have a return label, please check the sender’s return procedure for instructions how to create the return label.

How do I send my return shipment?

Sending a return shipment is very easy. You can drop off your return shipment at a ServicePoint or opt for a pickup by our courier. If you choose a ServicePoint, you decide where and when you deliver the return shipment. First choose "send shipment", then all ServicePoints in your area will appear and you select the nearest ServicePoint. When choosing pickup, one of our couriers will pick up your return shipment at your location.

Simply choose the option that is most convenient for you

  • Drop off at a ServicePoint

    YOU DECIDE WHERE AND WHEN YOU DROP OFF YOUR RETURN SHIPMENT

    ✔ Always a ServicePoint nearby
    ✔ You decide when you drop off your return shipment
    ✔ Quick and easy

    Choose the service 'Send shipment'

    Drop off return shipment at a ServicePoint