Everything you want to know

Manuals, brochures, frequently asked questions and smart signposts. We gathered all the information you need to ship worldwide in one place. In our online help desk. That way you will always find what you need.

Complementary services
We deliver what you need

Insured shipping, the correct packaging or climate neutral shipping if you wish. Whatever you need to send your shipment worldwide, you can arrange it with our additional services.

To complementary services

Right across the border

Anyone who sends parcels or pallets worldwide may have to deal with customs. What are the rules and changes per country if you ship for business or as a consumer? We put it in order.

To customs rules and changes

More info about our downloads

You will find many useful downloads in our helpdesk. For example, how to cross the border with your webshop in 5 steps. Or how our import service can help you further. Use it to your advantage.

Go to downloads


DHL Express wants to help protect you against fraudulent email and text messages via SMS or Whatsapp. When does DHL Express send you an email or text message, and how do you recognize when these are fraudulent?

Read more about fraud


The EU and the UK have agreed on a new partnership, but Brexit requires many changes for everyone with shipments to the UK.

This page contains information about the changed shipping processes and how you can continue to ship to the UK in 2021 and beyond - quickly & reliably with DHL Express.

Read more about the brexit

Frequently Asked Questions
We have the answer

We are happy to help you on your way with the answer to your question. Here you will find the most common questions and answers about shipping with DHL Express.

Find the answer to your question