What is Track and Trace?
Via DHL tracking you can track your shipment quickly and easily. Simply enter your 10-digit DHL Express shipment number for the current status of your shipment. This way you will know exactly where your package or document is located! You can also receive a notification via e-mail or SMS when your shipment reaches a certain phase, up to and including the signature of the recipient. First enter your DHL Express shipment number and then select these options via this icon:
When tracing your shipment you can receive a notification about the customs status. What does this mean? The customs clearance procedure is then ongoing and goes through several steps. When you click on 'More Information', you will see if any action on your part is required to complete this procedure. If Customs needs additional information, for example about the address of the receiver, DHL will contact you.
Address of the receiver - tips
We are happy to help you manage your shipments through Customs as smoothly as possible. For efficient processing of your shipment, it is important that you fill in the waybill (bill of lading) and the invoice. We recommend that you always state the full first and last names of both the sender and the receiver, as stated on the passport. In addition, it is of course important that you fill in the complete address details of both sender and receiver, including postal code and phone numbers. This will help avoid delays in the statutory checks that DHL and Customs are legally required to carry out for each shipment
If you do not or no longer have the shipment number (on the waybill), please contact DHL Customer Service for more information. If you are the receiver, you could also contact the shipper or retailer. A DHL Express shipment number always consists of 10 digits.
On Demand Delivery
DHL Express gives you maximum flexibility with DHL On Demand Delivery. You decide how, where and when you would like to receive your parcel! No more waiting at home, you choose the delivery date that suits you best. You can also have your parcel delivered at a DHL ServicePoint or another alternative address (such as neighbours, work, family, school etc.). This is how DHL Express ensures that the delivery is as fast and efficient as the online purchase.