On Demand Delivery offers maximum customer satisfaction
From now on your customers will receive their online purchases when it suits them. DHL On Demand Delivery (ODD) offers recipients various handy and flexible delivery options. In other words, your customers can choose when and where DHL Express delivers the parcel. DHL Express thereby ensures that the delivery is as smooth as the online purchase.
What do consumers want?
What does DHL Express offer?
Get the most out of the online world
ODD from DHL Express meets the flexible needs within the e-commerce market. With just a couple of clicks of the mouse your customer can decide where and when they want to receive the shipment. DHL Express is the only service provider offering this service on a large scale. On Demand Delivery is available in more than 45 languages in 150 countries, which covers the majority of global trade and online retail activities. ODD helps you to differentiate your webshop from the competition, increases online conversion and improves your customers’ experience.
Who is On Demand Delivery aimed at?
ODD is suitable for both individuals and businesses that work from home and receive parcels at home. This might involve a home office or practice, but also Service Engineers who can go out on the road with repair materials as soon as they’re delivered.
Satisfied recipients? Use DHL On Demand Delivery!
Once your shipment has been handed over to DHL Express, the recipient will immediately receive an SMS and/or e-mail message and be informed about the anticipated delivery date. The message contains a link to the ODD system, which can be easily accessed from any smartphone, tablet or PC.
Using ODD, recipients can decide for themselves how, where and when the delivery will take place.
- On the day of delivery, the recipient receives another SMS and/or e-mail message so that they know precisely when they can expect the parcel. Unless informed otherwise, we will simply deliver to the original address.
Our SMS and e-mail messages mean that DHL Express ensures that the recipient is always aware when their parcel will be delivered. Flexible delivery options also mean fewer returns to you as the sender.
While the shipment is on its way, your customers can choose these options in On Demand Delivery:
Collect from a DHL ServicePoint
No more waiting at home unnecessarily. Your customer collects their parcel from a DHL ServicePoint nearby.
Schedule the delivery
Your customer selects a delivery date that best suits them.
Gives DHL permission to deliver the shipment without signature in the absence of your customer.
Delivery to neighbours, reception or security
Gives DHL permission to deliver the shipment to neighbours, reception or security.
Delivery to another address
Gives DHL permission to deliver to an alternative address (such as work, family, school etc.).
Waiting time for holidays
If your customer is on holiday, we can hold the shipment for you for up to 30 calendar days.
Bear in mind that address changes can result in a delay of at least 1 extra day. A shipment may not qualify for a particular On Demand Delivery option or alteration. For example, if you buy high value items, the sender may decide that those can only be delivered to your address or that your signature is required.
DHL EXPRESS mobile app
Make it even more easy for your customers with the DHL Express mobile app. Here your customer can choose the delivery option that suits him or her the best, and more...
- See which shipments are en route to you
- Pay your VAT and/or import duties
- Change your delivery with On Demand Delivery
- Follow your sent shipments booked in MyDHL+
Every package that can be delivered at the first delivery attempt saves DHL mileage and CO2. On top of that we plant trees in collaboration with Team Sunweb along the route of the iconic Amstel Gold Race, with every registration in the app.